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What We Do
Every Front Desk Task.
Handled Perfectly.
From the first ring to the final report, Becky DeskPro manages every aspect of your business front desk operations, so your team can focus entirely on delivering an exceptional guest experience.
Core Services — Included in Every Plan
Incoming Phone Calls
Every call to your salon is answered promptly and professionally by a real, trained human — never a voicemail, never a bot. Your clients always feel welcomed.
- Answered in your salon's name
- Friendly, professional tone every time
- No missed calls, no lost clients
Outbound Client Calls
We proactively reach out to your clients for confirmations, follow-ups, and re-engagement — keeping your calendar full and your clients connected.
- Appointment confirmation calls
- No-show follow-up and re-booking
- Lapsed client re-engagement outreach
Smart Bookings & Re-Bookings
Intelligent scheduling that fills your calendar efficiently, reduces gaps, and maximizes your stylists' time. We handle new bookings and proactively re-book existing clients.
- New appointment scheduling
- Re-booking at checkout or by phone
- Calendar gap-filling strategies
Appointment Management
Changes, cancellations, and reschedules handled seamlessly — with your policies enforced and your schedule protected.
- Cancellation and reschedule handling
- Cancellation policy enforcement
- Waitlist management
Reminder Calls & Follow-Ups
Automated reminder calls reduce no-shows dramatically. Post-appointment follow-ups build loyalty and encourage re-booking.
- 24–48 hour appointment reminders
- Post-visit thank-you calls
- Review and referral encouragement
New Client Onboarding
First impressions are everything. Every new client is welcomed warmly, entered into your system correctly, and set up for a great first visit.
- New client intake and data entry
- Pre-visit information and directions
- Stylist matching and preference capture
Staff Management
Adding or removing stylists from your client management system is handled quickly and accurately — keeping your booking system clean and current.
- New stylist profile setup
- Service menu and pricing updates
- Staff schedule and availability management
Business Reporting
Full visibility into your salon's performance with detailed weekly, monthly, and quarterly reports — so you always know what's working and where to grow.
- Weekly call and booking volume reports
- Monthly trend analysis
- Quarterly business performance reviews
Add-On Services
Color Usage Tracking
Real-time color tracking by stylist eliminates waste, improves ordering accuracy, and can save thousands in product costs annually.
- Per-stylist color usage logging
- Product waste identification
- Inventory optimization insights
Ready to Hand Off Your Front Desk?
Schedule a free consultation and discover how we can streamline your business operations and elevate your customer experience